As a member of the WashU community, you have access to a variety of training and support resources to help you understand and use Workday Student. These resources are designed to guide you step-by-step through activities you’ll do in the system. They cover the basics, such as navigating and setting system preferences, to the essentials, such as performing academic tasks and producing reports.
It may take some time for you to feel comfortable using Workday Student. But fortunately, if you use Workday HR/Finance for tasks like choosing benefits, submitting expenses for reimbursement, or viewing your paycheck, you already know how Workday looks and feels. Together, Workday HR/Finance and Workday Student form one integrated system.
Accessing training
Many of our Workday Student training materials are online and readily accessible to students, faculty and staff on the Workday@WashU website.
Staff and faculty also have access to online eLearning courses on Workday Learning, WashU’s new learning management system. Select groups responsible for performing complex tasks will receive instructor-led training and an integrated program of eLearning courses to complete that builds upon the instructor-led content.
A variety of resources
We have created our training materials in several different formats to suit a wide range of learning styles and preferences. All are designed to help learners perform tasks and processes in the moment while they’re using the system.
Tutorials
Written step-by-step instructions to guide you through a particular task or process. Some tutorials include an accompanying video demonstration of the process. Tutorials are available on the Workday@WashU website for all students, faculty and staff.
Reference guides
A collection of related tutorials, screen captures and background information that a learner might need. Examples include a guide for students focused on registration or a guide for those who teach classes or advise students. Reference guides are available on the Workday@WashU website for all students, faculty and staff.
eLearning courses
Online, self-paced computer-based classes that guide staff and faculty through multiple topics within a specific function and include knowledge checks. Classes are organized into learning programs tailored to specific groups. Available on Workday Learning.
Explore your learning program:
- Advising Cohort Managers
- Course & Section Managers
- Faculty & Academic Advisors
- Financial Aid Administrators
- Registrar Offices
- Supplemental & Student Support Advisors
- Student Financials
Instructor-led training
In-person training led by peer instructors for highly impacted groups responsible for performing complex tasks. A series of instructor-led training courses was offered August 2024-April 2025 to prepare these groups for the launch of Workday Student. Going forward, in-person training will be offered to highly impacted groups to address system updates and enhance proficiency.
Questions? Contact WorkdayStudentTraining@wustl.edu.
Training during roll-out
In the fall of 2024, we began sharing training materials with those expected to perform specific system tasks and processes before the relevant functionality was released in Workday.
During Mock EnRoll in November 2024, instructors, advisors and staff involved in registration previewed training material and tried out the system functionality that they’d begin using in Spring 2025.
Student-focused support
Students also previewed Workday Student at Mock enRoll. They had an opportunity to practice registering for courses in preparation for Fall 2025 registration.
In addition to resources on the Workday@WashU website, students have access to support articles within Workday. They can use these articles while completing academic tasks like creating a saved schedule or registering for courses. Many articles have accompanying video demonstrations and include direct links to tasks and reports. This means that students can get help with many tasks without ever having to leave the system.
Advisors also have access to student support articles so they can direct students to helpful resources or walk them through processes during advising appointments.
Get help
In addition to the resources above, you have several options for getting help.
- Office hours
- Submit a ticket
- Call the Workday Help Line at 314-935-WDAY (9329). The service desk is open from 7 a.m. – 7 p.m., Monday – Friday.