On Feb. 17, students, faculty and our largest group of staff to date will have access to Workday Student. To help with this transition, we’ve created group-specific pages on the Student Sunrise website that contain information curated to meet the unique needs of each population.
These pages serve as “one-stop shops” containing essential information, including details on:
- What’s changing (and what’s not),
- Key dates and detailed timelines, including when to use legacy systems (WebSTAC/WebFAC/etc.) and when to use Workday during Spring and Summer 2025, and
- How to access training and support as you begin using Workday.
Group-specific information is available on these pages:
We recommend bookmarking the applicable group page(s) above in your web browser for quick access.
Workday Student Training & Support
The webpages above include direct links to relevant Training & Support resources for each group. You can also go directly to the sources of those training and support resources in the ways outlined below.
Workday@WashU Website
Audience: Staff, Faculty & Students
All students, faculty and staff have access to Workday Student tutorials and reference guides on the Workday@WashU website, which step you through the tasks you need to do in Workday. Some tutorials include video demonstrations.
Use the drop-down menu on the Workday Student page, shown below, to find your group-specific tutorials and reference guides.
From this same page, you can find additional resources and information on how to get help using Workday Student.
Consider Workday@WashU your source of truth as training materials are continually updated. We recommend bookmarking rather than printing materials to ensure you always have the latest, most accurate information.
Workday Learning
Audience: Staff & Faculty
Faculty and staff also have direct access to online eLearning courses within Workday via the Learning app. Navigate to the Learning app, as shown below, to explore all available eLearnings. Workday Student eLearnings have orange tiles to help you find them more easily.
In addition to accessing individual eLearning courses, select groups responsible for performing complex tasks in Workday Student have comprehensive learning programs available to them. These learning programs consist of instructor-led training plus a series of eLearning courses that build upon the instructor-led material.
Those who should attend instructor-led training, including advisors, registrars and others, are receiving invitations to select a session that works with their schedule. They also can find their learning program details and the instructor-led training schedule from the Training & Support page of the Student Sunrise website.
Workday Help Articles
Audience: Students & Advisors
By March 2025, students and advisors can find brief, student-centered support articles inside Workday itself via mobile or desktop. The articles cover topics such as navigating Workday, registration, waitlists and more.
After searching in Workday, relevant help articles appear in the Articles category, as shown below. Advisors can view and share these articles to help their students but won’t find articles on advisor tasks. We may add these at a later date.
Advisors and students can also access these articles from Workday’s Help Center via the Help App.
These articles are also available as tutorials under the Student Tasks section of the Workday@WashU website, along with additional resources for students.
Other ways to get help
In-person & virtual support
Attend office hours
Students, faculty, and staff can get help with Workday Student at in-person or virtual office hours hosted by members of the Student Sunrise project team until May 9, 2025.
Arts & Sciences is holding additional office hours for their students, faculty and staff Feb. 7-May 28, 2025.
Call the Workday help line
For urgent issues with Workday Student, call 314-935-WDAY (9329). The service desk is open
7 a.m.-7 p.m., Monday-Friday.
Submit a ServiceNow ticket
For more complex issues, submit a ticket through ServiceNow. Requests are routed to the appropriate Workday Student Support Team members.